Refund Policy

Last Updated: July 9, 2026

We want purchases on Swerve to feel clear and fair. This page explains when refunds are usually available for subscriptions, credits, message allowances, or similar paid features bought directly from us.

This policy works together with our Terms of Service. If mandatory consumer law in your country gives you stronger rights than this policy, those legal rights will control.

Our Promise

If Swerve is not a fit, contact us quickly. In many first-purchase cases, we can review a refund request within our 7-day review window. We may also offer troubleshooting, plan adjustments, or account credits where that resolves the issue faster and more fairly.

Refund Eligibility

We may approve a refund when all of the following are true:

• the request is made within 7 days of the initial purchase;
• the purchase has not been substantially used;
• your account is in good standing and has not violated our Terms or anti-abuse rules;
• you provide enough information for us to verify the transaction.

How We Measure "Substantial Use"

Subscription Plans With Metered Usage

For subscription plans that include monthly credits, message allowances, premium model access, voice features, memory features, or similar measured benefits, refunds are generally only considered when less than 50% of the credited usage granted by that purchase has been consumed.

Unlimited or High-Volume Plans

For plans marketed as unlimited or not clearly tied to a credit balance, we use actual product activity as the usage benchmark.

• If total premium chat actions are under 50 during the first 7 days, a refund request may be considered.
• If total premium chat actions are 50 or more, the Service is considered substantially used and a refund is normally not available.

Premium chat actions may include paid messages, regenerated replies, voice interactions, memory scenes, premium model calls, or other paid features shown in the product.

One-Time Credit Packs

For one-time credit or coin purchases:

• the request must be made within 7 days of purchase;
• less than 50% of the purchased credits must have been used;
• used, transferred, expired, bonus, or already-consumed credits are not refundable.

Renewal Charges

Subscription renewals are normally non-refundable once processed, because the renewed access period starts immediately and the Service remains available for use.

To avoid a renewal charge, cancel before the next billing date using your billing portal, account billing settings, or the app store where you purchased.

Third-Party Purchases

If you purchased through Apple, Google Play, PayPal, Stripe, or another third-party payment provider, the provider may control the refund process or timing. We may help investigate the account issue, but the final refund mechanics may depend on that provider's rules.

Technical Failure Cases

If you believe the Service materially failed and the issue was not caused by misuse, unsupported device settings, network problems, or a third-party outage outside our control, contact us right away. We may request examples, error messages, or order details so we can investigate.

In those cases, we may choose one of the following remedies:

• fix the issue and help you use the Service;
• provide replacement credits or access;
• issue a partial or full refund where appropriate.

Not Eligible for Refunds

Refunds are generally not available for:

• requests made more than 7 days after the initial purchase;
• subscription renewal charges, except where local law requires otherwise;
• purchases made through third-party platforms that must be handled by that platform;
• accounts suspended, terminated, or restricted for abuse, fraud, chargeback misuse, or Terms violations;
• repeat requests for the same plan type where we already granted a refund within the prior 12 months;
• promotional, discounted, gifted, bonus, or manually credited purchases unless the offer terms say otherwise.

How to Request a Refund

Email support@swerveai.app and include:

1. your account email;
2. your order number, invoice number, or transaction ID;
3. the plan, subscription, or credit pack you bought;
4. a short explanation of the issue.

We may ask for more information to verify ownership of the account or payment method before we decide the request.

Review and Processing Time

• We usually respond to refund requests within 2 to 3 business days.
• If a refund is approved, we usually submit it within 5 to 7 business days to the original payment method.
• Your bank, card network, Stripe, PayPal, app store, or another payment provider may take additional time to post the refund.

Chargebacks and Billing Disputes

If something looks wrong, contact us before opening a chargeback or bank dispute. Most billing problems can be resolved faster through support.

Opening a chargeback without contacting us first may lead to temporary account restrictions while we investigate the dispute.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the revised version here and update the "Last Updated" date.

Contact

For refund questions, email support@swerveai.app or use our contact page.

This policy is designed to explain our billing and refund practice in plain language. If you need advice about your rights under local consumer law, consult a qualified lawyer or consumer-protection authority in your jurisdiction.