How Swerve collects, uses, shares, and protects personal data
2026/07/09
Last Updated: July 9, 2026
Swerve ("Swerve", "we", "us") provides AI character chat, roleplay conversations, character creation, subscriptions, credits, and related support services (together, the "Service").
This page explains what personal data we collect, why we collect it, who we share it with, and what choices you have. For service rules, please read our Terms of Service. For billing and refund rules, please read our Refund Policy. For cookie-specific details, please read our Cookie Policy.
| Data category | Examples | Why we collect it |
|---|---|---|
| Account and identity information | Name, email address, username, profile image, sign-in provider details, email verification status | To create and secure your account, support login, and communicate with you |
| Character and chat data | Prompts, chat messages, character descriptions, persona settings, memory preferences, favorites, public/private choices, moderation signals | To provide AI character chat, save conversations, personalize responses, and support safety reviews |
| Payment and billing data | Billing email, country, plan, order ID, transaction identifiers, subscription status, customer ID, invoice and refund records | To process purchases, renewals, refunds, fraud checks, and customer support |
| Communications | Support emails, feedback, survey responses, safety reports, billing or legal inquiries | To answer questions, troubleshoot issues, review reports, and improve the Service |
| Device, network, and log data | IP address, browser type, device data, operating system, timestamps, error logs, request metadata | To secure the Service, prevent abuse, and diagnose problems |
| Usage and analytics data | Page views, events, referral data, session activity, product interactions, conversion data | To understand product usage, measure performance, and improve marketing and onboarding |
| Cookies and similar storage | Session cookies, locale preference cookies, analytics cookies, browser local storage | To keep you signed in, remember preferences, and measure site usage |
We use personal data to provide and maintain the Service, generate AI character replies, save conversations and preferences, process payments and credits, detect fraud or policy violations, respond to support and safety reports, improve reliability and product quality, send transactional messages, and comply with legal obligations.
Most chats and character activity are associated with your account. If you choose to publish, share, or make content public, that content and related metadata may become visible to other users or the public. Please do not share content you do not have permission to share.
If you are in the EEA, UK, or another jurisdiction that requires a legal basis, we generally rely on contract, legitimate interests, consent where required, and legal obligation.
Depending on your actions and our configuration, we may use:
These providers process data under their own terms and privacy notices.
We may share personal data with service providers that process data for us, with other users or the public when you choose to publish or share content, with advisors or acquirers in business transactions, and with law enforcement or regulators when required by law or needed to protect rights, safety, and security.
We do not sell personal information for money. Some analytics or advertising tools may be treated as "sharing" under certain privacy laws. If applicable law gives you the right to opt out of that sharing, contact us and we will process the request as required.
We keep personal data for as long as needed to provide the Service, maintain your account, preserve conversation history you choose to keep, process billing and refunds, review safety or abuse reports, and meet tax, accounting, legal, security, or dispute-resolution requirements.
If you delete your account or request deletion, we will stop using your data for active service purposes except where retention is required or permitted by law, needed for security or dispute handling, or kept in limited backup systems for a short period.
Depending on where you live, you may have the right to access, correct, delete, export, object to, or restrict certain personal data. You may also withdraw consent where processing depends on consent and opt out of marketing emails by using the unsubscribe link.
You can update profile information from your account, delete content where product controls are available, cancel subscriptions from your billing portal or account billing settings, and manage cookies in your browser or device settings.
California residents may also request information about categories of personal information collected, disclosed, or shared and may request deletion or correction as provided by California law.
We and our providers may process data in countries other than your home country. When required, we use appropriate safeguards for cross-border transfers.
We use administrative, technical, and organizational safeguards designed to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
The Service is not intended for children under 13, or under the minimum age required in your jurisdiction. If you are under the age of majority where you live, you should use Swerve only with consent from a parent or legal guardian. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided us personal data, contact us so we can review and delete it if appropriate.
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the "Last Updated" date. If the changes are material, we may also provide additional notice.
For privacy, data, or legal questions, email support@swerveai.app or use our contact page.
This policy is meant to describe our practices in plain language. If you need advice about your own legal rights, you should consult a qualified lawyer in your jurisdiction.
